Shipping Information

All Items that state "Free Shipping", or promotional "Free Shipping" offers, are to the Contiguous United States only. Shipping to AK or HI additional. Free shipping is by Ground Service only.

All shipments will require a signature at the time of delivery. All Shipments will have insurance from the delivering company.

If you have a problem with delivery, please let us know, we are here to help.

Shipping costs are directly related to the weight, size of the package and ship to location. Shipping cost can be calculated by adding product to the shopping cart; the Shipping Calculator will be displayed below the order window. Please choose state, zip code and the shipping method, click apply, and the cost will be displayed below the subtotal in the order window.

Shipping Time:

Small to Medium orders take 1 - 2 business days for preparation; Average shipping time is 3 - 7 business days. Large Orders take 3 - 5 business days for preparation; Average shipping time is 5 - 9 business days. Items from Medya Tiffany & Anderson Teak, average 3 - 5 Days for preparation; Average shipping time is 5 - 10 business days.

Small to Medium:

These packages will be shipped by FedEx Ground or UPS Ground. Orders up to 200 Lbs. In multiple packages. Delivered to your door. Example: Small appliances, Cutting boards, etc...

Large:

These packages and orders will be shipped by common carrier, freight lines. Example: Cribs, Beds, Dressers, Cabinets, etc...

Standard Curbside Delivery Service: Residential: Shipper will deliver your order curbside. Shipper will remove all packages from the truck, less than 100Lbs, and place curbside for the customer. Packages weighing more than 100 Lbs may REQUIRE the customers help.

Setup and Assembly:

Shippers Do Not setup or assemble any products. Shipper will not unpack any items, unless damage is suspected. Shipper will not remove or dispose of, any packing, boxes, pallets or other material associated with your order.

Shipping Address Error's:

Please make sure shipping address is correct. Customer is responsible for providing this information.

All Shipments:

FedEx, UPS and Freight carriers will not change ship to addresses after the shipment has been processed. The shipment must be cancelled. It will be returned to us for reshipping. This will incur additional S&H charges, equal to the shipping cost to the corrected address and the original shipment cost of the incorrect address. If the order is cancelled, after shipment, due to incorrect shipping address being provided, customer will be responsible for original shipping cost.

Returned orders:

Orders that are returned to us as undeliverable will incur a 10% restocking fee. If the order is reshipped, customer will be responsible all reshipping charges.

Shipment Tracking:

After your order has shipped, you will receive an email notice with tracking numbers (s) and information on how to track your order.

Incomplete shipments:

All missing packages should be noted on the Bill of Lading. A claim will be filled for the shortage.

Damaged Orders:

If you receive or suspect damaged products in your shipment, please have the driver open the package for inspection. If damage is visible, you have the option of accepting or refusing the shipment or product.

If you accept the shipment: Please note on the shippers receipt which pieces are damaged. We will help you file the claim with the shipper for replacement:

If you refuse the shipment: Please make sure the driver note's the pieces you have refused and why on the receipt. A determination will be made once we receive the product back. If damaged occurred from the shipper, We will file the claim with the shipper and send you a replacement at no charge.

Claims:

Claims are usually handled within 7 to 21 business days from the original date of delivery. Some claims may take longer. Damage claims for custom orders and special orders are only redeemable through the shipper's provided insurance.

While using the best shipping companies available to us, some damage occasionally does occur. Our shippers are all committed to quality shipping and delivering your orders safely.

Shipping Companies:

Small to Medium size packages, FedEx and UPS.

Large packages, A Freight Service will be used. A different carrier may be used depending on location.

Also see Terms, Conditions and Agreements.


Questions? Contact Us